3Multi-Platform Reputation
5.5/10
Rated on 3 platforms — Google 4.4, Facebook 5.0, Yelp 3.0; 2.0-star spread between them
Custom Contracting is an established roofing name in Burlington, ON. Customers most often highlight its workmanship, communication, tidiness. It earns an N49 Trust Score of 62.4/100 in our independent review. 10 Google Business locations across 9 cities (Brantford, Burlington, Cambridge, Guelph, Hamilton) · 30 service-area landing pages on site (e.g. acton, ajax, ancaster, aurora, barrie).
4.4★ from 110 Google reviews
Rated on 3 platforms — Google 4.4, Facebook 5.0, Yelp 3.0; 2.0-star spread between them
Has a website with a published email
Not in the Google Maps local top results
~18.3 years on Google Maps (from total-reviews ÷ monthly rate)
Not on Three Best Rated / BBB
~125 reviews across 3 platforms
10 Google Business locations across 9 cities (Brantford, Burlington, Cambridge, Guelph, Hamilton) · 30 service-area landing pages on site (e.g. acton, ajax, ancaster, aurora, barrie)
On 2 extra platforms; reachable by website, email, phone
4 platforms linked: Facebook, Instagram, TikTok, YouTube · ~13 Facebook reviews
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By Hagelbomb on Jun 13, 2026 Verified by Google
They never answer their phone or emails. They will take your complaint and say they will call you back but they won’t. They will lose your paperwork, preventing you from entering greener homes rebate, and you’re interest-free loan no longer interest free. Due to their negligence, I was paying $183 interest on a $200 a month loan.Unless you want your windows to look like mine, and have them accuse you of causing the damage by slamming them down, Then I strongly suggest you look somewhere else. I will be pursuing this matter to court. I have had multiple people contact me to tell me that There is no way that damage would’ve been caused by slamming the window down or having something heavy on ledge as they claim. These windows are brand new. There’s no need to slam them and I can assure you this is just their way of trying to dodged their poor workmanship. Even tried saying because I changed the screen to a cat screen that could also be an issue. I have had three other contractors come in and confirm that this is negligence on the companies end and I will be pursuing in court. Do yourself a favour and stay away from this company what I have experienced has been nothing but pain and suffering.
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Custom Contracting 4.4 out of 5.0 based on 110 user reviews.