Custom Roofing Kitchener is a roofing company serving Kitchener, ON. Reviewers repeatedly call out its punctuality, communication, fair pricing. It carries an N49 Trust Score of 61.5/100 across our 10-factor review. 30 service-area landing pages on site (e.g. acton, ajax, ancaster, aurora, barrie).

Why this 61.5/100 trust score — the facts behind each pointThe facts behind your trust score
Trust Score61.5/100
Google Reputation
5.4/14

4.8★ from 16 Google reviews

Rating4.8★ from only 16 reviews — shrunk to 4.28★
2.9
Volume16 total Google reviews
1.7
Recency (last 90d)1 review in the last 90 days
0.6
Velocity (per month)Roughly 0.2 review/month — review flow has dried up
0.2
Multi-Platform Reputation
8.1/10

Rated on 2 platforms — Google 4.8, Facebook 5.0; ratings agree

Website Quality
5/5

Has a website with a published email

HTTPSHTTPS enabled
0.5
Mobile + Core Web VitalsPageSpeed not run for this business
n/a
Contact email on fileContact email on file (info@customcontracting.ca) — via website
0.8
Page presenceFound: about, contact, reviews, services, team
1.3
Schema.org LocalBusinessPublishes LocalBusiness / Plumber schema.org markup
0.5
Content depthRich content (30,532 chars on home)
0.5
Safe BrowsingClean — no Google Safe Browsing flags
0.8
Local SEO Visibility
8.5/12

Not in the Google Maps local top results

Business Longevity
8.8/12

~5.0 years on Google Maps (from total-reviews ÷ monthly rate)

Awards & Recognition
3.6/12

Not on Three Best Rated / BBB

Brand Strength
3.7/10

~29 reviews across 2 platforms

Service Area Coverage
9/10

30 service-area landing pages on site (e.g. acton, ajax, ancaster, aurora, barrie)

Consumer Trust Indicators
5.2/10

On 1 extra platforms; reachable by website, email, phone

Social Media Presence
4.1/5

4 platforms linked: Facebook, Instagram, TikTok, YouTube · ~13 Facebook reviews

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4.8

16 Reviews

Write a Review
J

By Justin Glover on May 5, 2026 Verified by Google

My family and I moved into a new home in August of 2025, and since then the team at am exteriors have been absolute lifesavers. They've helped us with not one but two emergency roof repairs. They responded very quickly, often being able to send someone out the same day, and the crews were always very professional and easy to work with. I can't recommend them enough.

P

By Parilkumar Gangani on May 29, 2025 Verified by Google

Custom Contracting recently completed our roofing and eavestrough repairs, and the entire process was seamless and professional. From the start, they clearly explained our options, gave us a fair written quote, and never pressured us into a decision.

The team arrived right on time, took care to protect our property, and left the site spotless—no nails or debris left behind. The workmanship was excellent, with neatly installed shingles and perfectly functioning gutters. Impressively, they even finished the job ahead of schedule.

If you're in Kitchner and need reliable roofing or eavestrough services, I highly recommend Custom Contracting. They deliver top-notch work with honest communication and attention to detail.

L

By Linda Majstorovic on Nov 1, 2024 Verified by Google

Custom Contracting was an absolute pleasure to deal with for the eavestroph installation at my house, start to finish, their communication was impeccable, and the workmanship is something they should be extremely proud of.
They were detail oriented on the project, extremely honest and friendly, and the cost was very reasonable. I would highly recommend the company because of both their professionalism, and quality of work!

N

By Natalie Leitzmann on Jul 10, 2023 Verified by Google

Custom Contracting went above and beyond in customer service. My initial consult with Nevon was far superior to the previous consult I had had with another company. They were highly reliable, easy to get ahold of and went beyond the scope of work to ensure the eavestrough installation went smoothly. Brandon, when installing the leaf gutters, took the time to clean out the neighbour's gutters (townhouse) to ensure my gutters wouldn't be compromised. The product installed is terrific and I highly recommend this company!

T

By Thomas Yuill on May 31, 2023 Verified by Google

I can't recommend Custom Contracting enough for your roofing and eavestrough work. We have a century old home that we purchased a few years ago in need of new gutters. We'd put it off long enough and this was the year we were going to get them replaced, and we thought we might as well add some soffits while they're up there. I got quotes from 5 different contractors, 2 of them didn't even want to attempt to do the soffits. Another quoted me double the price. Neven came out and answered all my questions and even pointed out a few issues that none of the others even noticed. He quickly identified a leaky issue above my porch due to the previous owners poor DIY work. Neven demonstrated to me he and his team new what they were doing. Jason, the site manager came back the next and walked through the project with me to ensure his team understood the job (it's an old house with some decorative elements). They were able to slot in the job the next week, completing it 4 days (as I said it an old house with some unique challenges)! My wife and I are very happy with how it turned out, giving our old home a much needed facelift. Their estimate was fair, and competitive with other we received, but with a 25 year warranty (no one else came close to this) how can you go wrong? Wouldn't hesitate to use them again.

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Custom Roofing Kitchener 4.8 out of 5.0 based on 16 user reviews.

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